Frequently asked questions.
Photos, edits, payment and accounts: everything you need to know before creating your book.
Are my photos public?
No. Your photos stay private, linked to your account, and are never published on the site.
Which photo formats can I use?
JPG, PNG or WebP, up to 8 MB per image.
Can I edit the result?
Yes. Text, images, pages and layouts remain editable in the Studio until you order.
Can I see my creation before paying?
Yes. You browse your creation page by page in the Studio; nothing is added to the cart without your approval.
When am I charged?
Illustration generation uses credits: the Studio shows the cost before each generation. Printing is paid when you place the order.
Why are illustrations paid for with tokens?
Every illustration is drawn to order by an artificial intelligence, and the service we use charges us for every image it produces, including the ones you do not keep. Tokens cover that cost. A generation that fails is refunded, and purchased tokens you use for a book reduce its final price. You only pay for the book once you have approved the result.
Can I continue a creation later?
Yes. Your projects are saved to your account and available in “My creations”.
Do I need an account?
Yes. Your account keeps your photos private and lets you find your projects again.
Could not find your answer?
Write to us and we will answer personally.