0 Create with my photos

Terms and conditions of sale

Version of 25 October 2026. This is a translation; the French version prevails.

Article 1 — Seller and scope

These terms and conditions of sale (the "Terms") govern sales made on the Fablunéo website between Youssef Seghrouchni, sole trader (EI), trading as Fablunéo, 17 rue des Cygnes, 74940 Annecy, France, RCS Annecy 898 638 580 ("Fablunéo"), and any adult individual acting for non-professional purposes (the "customer").

Contact: contact@fabluneo.com — +33 6 20 70 65 51.

The customer accepts the Terms by ticking the box provided before payment. The applicable Terms are those in force on the date of the order; the customer can save and print them.

Article 2 — Products

Fablunéo offers:

The main characteristics of each product (format, number of pages, cover, paper, price) are shown before ordering. The photos on the website are examples: colours may vary slightly depending on the screen.

Article 3 — Creating the book and customer content

Illustrations are generated by artificial intelligence from the customer's choices and, where applicable, the customer's photos. The customer checks every page in the Studio, can regenerate an illustration, edit the texts and layout, and approves the whole before ordering. The printed book reproduces the preview approved by the customer. A portrait's likeness to the person photographed is a drawn interpretation in the chosen style, not a photographic reproduction.

The customer warrants holding the rights and permissions required for the content uploaded (photos, texts, first names): the customer is the person photographed, their parent or legal guardian, or has obtained their consent. The customer shall not upload any unlawful, violent, hateful or sexual content, or content infringing anyone's dignity, privacy or rights. Fablunéo may refuse to generate or print content breaching these rules; entered texts are checked automatically before any generation.

The customer grants Fablunéo, only for as long as necessary and solely to fulfil the order, the right to use the customer's content to create the illustrations and print the book. Fablunéo makes no other use of it, does not publish it and never shows it as an example without the customer's written consent.

Fablunéo grants the customer the right to use the book and the illustrations of the creation for personal, non-commercial purposes, including sharing them with family and friends. Fablunéo's stories, styles, templates and graphic elements remain its property.

Article 4 — Customer account

Creating a book requires an account, reserved for adults. The customer is responsible for keeping login details confidential. The account can be deleted at any time from "My account → My details".

Article 5 — Prices

Prices are shown in euros, including all taxes, with French VAT included: 5.5% on books and gift cards, 20% on creation tokens. The VAT amount is shown on the order summary and on the invoice. The price of a book includes its production and delivery in mainland France. Any options (extra pages) are shown with their price before ordering.

Tokens used to illustrate a book give the right to a discount on that book, once per creation, up to the limit shown in the Studio. Tokens have no monetary value: they are not refundable, cannot be exchanged for money and cannot be transferred to another account.

The applicable price is the one displayed when the order is confirmed.

Article 6 — Ordering

The customer reviews the cart and the order summary (products, options, total price, delivery address), may correct them, then confirms the order by clicking the payment button, which constitutes an order with an obligation to pay. Before clicking, the customer ticks the boxes accepting the Terms and, depending on the products, acknowledging the information on the right of withdrawal (article 8).

The contract is concluded when payment is confirmed. Fablunéo sends the customer a confirmation email summarising the order. The order history remains available under "My account → My orders".

Article 7 — Payment

Payment is due when ordering. It is made by bank card, or by any other method offered on screen, through Stripe, a secure payment provider: Fablunéo never has access to card details. The order is only processed once payment is confirmed.

Article 8 — Right of withdrawal

Personalised books. Each book is made individually from the customer's texts, photos and choices: it can neither be taken back nor resold. Under article L. 221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. The customer is informed of this before payment and acknowledges it by ticking a dedicated box, without which the order cannot be placed.

Creation tokens. Tokens are digital content credited to the account as soon as payment is confirmed. Under article L. 221-28, 13° of the French Consumer Code, the customer expressly requests this immediate performance and expressly waives the right of withdrawal by ticking a dedicated box before payment. The order confirmation restates this agreement.

Gift cards. A gift card is not personalised when purchased. The buyer has 14 days from purchase to withdraw, as long as the card has not been used, without giving any reason. The buyer notifies the decision by an unequivocal statement sent to contact@fabluneo.com, for example using the form on the "Delivery and returns" page. Fablunéo refunds the buyer using the payment method used, no later than 14 days after receiving the decision, and deactivates the card.

The absence of a right of withdrawal does not deprive the customer of the statutory guarantees (article 11).

Article 9 — Production and delivery

The book is printed on demand by our partner printer once payment is confirmed and the print file has been checked, then shipped to the address given. Delivery is available in mainland France (including Corsica), with shipping included in the price.

Fablunéo undertakes to deliver the book no later than 30 days after the contract is concluded. A tracking number is provided under "My orders" as soon as the book ships. In the event of a delay, the customer may, after requiring Fablunéo to deliver within a reasonable additional period, terminate the contract under articles L. 216-6 et seq. of the French Consumer Code.

The risk of loss or damage passes to the customer when the customer takes physical possession of the book.

Article 10 — Gift cards

The gift card gives its recipient a personalised book in the format stated and its delivery in mainland France. The buyer may add creation tokens to it, for a price shown before ordering, credited to the recipient when the card is activated; without them, the recipient buys the tokens needed to create the illustrations. It is emailed to the recipient as a single-use code, valid with no time limit. Options chosen beyond the book offered (for example extra pages) are paid by the recipient. The card is neither refundable (except on withdrawal, article 8) nor exchangeable for money.

Article 11 — Statutory guarantees

Statutory guarantee of conformity. The consumer has two years from delivery of the goods to obtain the application of the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience. For a personalised book, replacement means a new print.

The consumer may obtain a price reduction while keeping the goods, or terminate the contract and receive a full refund against return of the goods, if:

  1. the trader refuses to repair or replace the goods;
  2. the repair or replacement takes place after thirty days;
  3. the repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or the cost of installing the repaired or replacement goods;
  4. the lack of conformity persists despite the trader's unsuccessful attempt to remedy it.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer then does not have to request repair or replacement first. The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.

These rights result from articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who in bad faith obstructs the statutory guarantee of conformity is liable to a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).

Guarantee against hidden defects. The consumer also benefits from the statutory guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

Digital content. Creation tokens benefit from the statutory guarantee of conformity for digital content under articles L. 224-25-12 et seq. of the French Consumer Code. A generation that fails automatically returns the tokens debited.

To claim under a guarantee, the customer writes to contact@fabluneo.com giving the order number and, if possible, photos of the defect. A difference in likeness or style that was visible on the preview approved by the customer is not a lack of conformity.

Article 12 — Liability

Fablunéo is responsible for the proper performance of the order, as provided by law. It is not liable where the customer is at fault (in particular an incorrect address or content uploaded without permission), in the event of an unforeseeable and unavoidable act of a third party, or in the event of force majeure.

Article 13 — Personal data

Fablunéo processes the customer's data, in particular the photos added, in accordance with the privacy policy, which forms part of the pre-contractual information.

Article 14 — Complaints and mediation

Any complaint may be sent to contact@fabluneo.com or by post to 17 rue des Cygnes, 74940 Annecy, France. Fablunéo replies as soon as possible.

Under articles L. 611-1 et seq. of the French Consumer Code, if a written complaint has not been resolved within two months, the customer may refer the matter free of charge to the consumer mediator Fablunéo belongs to: Atlantique Médiation Consommation, 5 mail du Front populaire, 44200 Nantes, France — consommation@atlantique-mediation.org — +33 6 70 98 12 17 — atlantique-mediation.org.

Article 15 — Governing law

These Terms are governed by French law. A customer residing in another European Union country also benefits from the mandatory provisions of the law of their country of residence. In the event of a dispute, the customer may bring proceedings before the court of the place where they lived when the contract was concluded or where the harmful event occurred.