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Delivery and returns

Delivery area and charges

Fablunéo delivers to mainland France (including Corsica). Shipping is included in the price of the book. An address outside this area cannot be accepted at checkout.

Delivery times

Each book is printed on demand once payment is confirmed and its print file has been checked, then handed to the carrier. Fablunéo undertakes to deliver no later than 30 days after the order. As soon as it ships, the tracking number appears under "My account → My orders".

On receipt

Check the parcel in the presence of the delivery person where possible and note any reservation (opened, crushed or wet parcel) on the delivery slip. If the book is damaged, incomplete, misprinted or different from the preview you approved, write to us at contact@fabluneo.com with your order number and photos of the book and parcel. We will offer you a reprint or a refund, at no cost to you, in line with the statutory guarantees described in the Terms.

Please do not send the book back without contacting us first: depending on the case, a photo is enough, or we will give you the return address and cover the costs.

A parcel lost by the carrier is reprinted or refunded.

Change of mind

Each book is unique, made from your texts, photos and choices: it is not covered by the right of withdrawal (article L. 221-28, 3° of the French Consumer Code), as you acknowledge at checkout. The same applies to creation tokens, credited immediately at your express request (article L. 221-28, 13°).

An unused gift card can be withdrawn from within 14 days of purchase: send us your decision at contact@fabluneo.com, for example using the form below. You are refunded using the payment method used no later than 14 days after we receive your decision.

Withdrawal form (gift card)

Please complete and return this form only if you wish to withdraw from the contract.

To Youssef Seghrouchni (EI), Fablunéo, 17 rue des Cygnes, 74940 Annecy, France — contact@fabluneo.com:

I hereby give notice that I withdraw from my contract for the sale of the following goods: